Social Media Management Market 2020 Industry Size, Share, Growth Factors, Top Leaders, Development Strategy
Growing Demand for Social Media Management Among SMEs to Offer Growth Opportunities for Social Media Management Market
According to our new research study,
titled "Social Media Management Market
Forecast to 2028 – COVID-19 Impact and Global Analysis – by Component,
Deployment, Enterprise Size, Application, Vertical, and Geography," the
market is projected to reach US$ 63,747.4 million by 2028 from US$ 17,315.0
million in 2022; it is estimated to grow at a CAGR of 24.3% from 2022 to 2028.
Social media management includes
tracking customer activity on social media, which helps an organization plan
strategy and gain insights. In addition, it allows companies to track competitors'
actions. Further, social media management platforms help users with various
information about social media users, including their perceptions,
expectations, and needs.
Handling and managing social media
also include engaging and interacting with social media users. Social media
management functions as a platform for interacting with a target audience and
spreading content across social media channels, such as Instagram, Facebook,
LinkedIn, YouTube, and Pinterest. Over the next few years, social media
management will offer new opportunities for companies to increase their reach
and visibility.
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Factors, such as an increase in focus
on the competitive intelligence, rising need for search return on investment
(ROI) for social media strategy, enhancement of customer experience with social
media management, and increase in user engagement on social media using
smartphones are propelling the market. However, the regulatory and compliance
constraints and complexities in the management workflow are restraining the
social media management market growth.
Moreover, the voluminous data
generated through social media platforms, increase in cloud uptake, and high
adoption rate of social media management solutions among small and medium-sized
enterprises (SMEs) are the factors contributing to the growth of this market.
The social media management market
analysis by component, the market is classified into solutions and services.
The market analysis by deployment, the market is bifurcated into cloud-based
and on-premises. Based on enterprise size, the market is segmented into SMEs
and large enterprises. Based on application, the social media management market
is segmented into sales and marketing management, customer experience
management, competitive intelligence, and risk management and fraud detection.
Based on vertical, the market is segmented into BFSI, retail, healthcare, IT
and telecommunications, media and entertainment, and others. Based on
geography, the global market is segmented into five major regions: North
America, Europe, Asia Pacific (APAC), the Middle East & Africa (MEA), and South
America (SAM).
Impact of COVID-19 Pandemic on Social
Media Management Market
While the COVID-19 pandemic posed
major threats to organizations worldwide, it offered significant opportunities
for the growth of social media management platforms. The internet is being used
by the BFSI, healthcare & life sciences, manufacturing, retail, and
transportation & logistics industries to provide critical services through
social media platforms to consumers. Hence, the demand for social media
management has surged among vendors. Various governments and regulatory
agencies forced public and private organizations to accept new teleworking
techniques and follow social distance during the pandemic. The increase in the
number of COVID-19 cases resulted in significant growth in the social media
management market.
There are several prospects for
social media management suppliers, such as the massive amounts of data created
by social media platforms, the rise in cloud usage patterns, and the high
acceptance rate of social media management solutions among small and
medium-sized businesses. However, legal and compliance restrictions, a lack of
common standards, difficulties in management workflow, and legislation limit
industry expansion.
Furthermore, the lack of standard policies
for social media management platforms and the lack of a unified solution to
handle the growing unstructured data concerns are restricting the global
market.
Adobe; IBM Corporation; Google LLC;
Oracle Corporation; Salesforce.com, inc.; HubSpot, Inc.; Zoho Corporation Pvt.
Ltd.; Meltwater; Brandwatch; and Sprout Social, Inc. are the major companies
operating in the social media management market.
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